Return policy

Return & Refund Policy
Last Updated: [Insert Date]

Thank you for shopping with [Your Business Name]. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns
   You have [X] days from the date of purchase/delivery to request a return.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   Certain items, such as [list non-returnable items: perishable goods, custom-made products, intimate items, etc.], are not eligible for return.
2. Return Process
   To initiate a return, follow these steps:

Contact our customer support at [your email] or [your phone number] with your order details.
We will provide you with a return authorization and instructions on how to send back the item.
Ship the product to [return address]. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds
   Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
   If approved, refunds will be processed to your original payment method within [X] business days.
   Shipping costs are non-refundable.
4. Exchanges
   If you received a damaged or defective item, we will replace it at no additional cost.
   Contact us at [your contact details] within [X] days of receiving the item for assistance.
5. Late or Missing Refunds
   If you haven’t received a refund yet, check your bank account first.
   Then, contact your credit card company—it may take some time before your refund is officially posted.
   If you’ve done all of this and still have not received your refund, please contact us at [your email].
6. Contact Us
   For any questions about our Return & Refund Policy, reach out to us:
   📧 Email: [your email]
   📞 Phone: [your phone number]
   📍 Address: [your business location]