Delivery, Payment and Returns

Ordering from Babybasics should be straightforward: choose the products you need, confirm your order through the available ordering channel, make payment using the confirmed M-Pesa process, and arrange delivery to your location. Delivery availability, timelines, payment instructions and size exchanges depend on Babybasics' current terms, so check the details below before placing your order. How to order from Babybasics If you are shopping for baby clothes, nappies or newborn essentials, you can confirm your order through WhatsApp where this option is available. A typical order process is: Choose the products and sizes you want. Contact Babybasics through the official WhatsApp ordering channel. Provide your name, phone number and delivery location. Confirm the products, sizes and quantities. Babybasics confirms the order total and delivery details. Follow the supplied M-Pesa payment instructions. Keep your payment confirmation until your order has been received. Babybasics WhatsApp number: [CONFIRM WITH CLIENT]. Before making payment, check that the product, size, quantity, delivery location and total amount are correct. How M-Pesa payment works M-Pesa provides a convenient way to pay for a baby clothing or baby essentials order in Kenya. Babybasics should provide the exact payment instructions when your order is confirmed. M-Pesa payment method: [CONFIRM WITH CLIENT]. Till number or PayBill number: [CONFIRM WITH CLIENT]. Do not publish or rely on an M-Pesa number until Babybasics has confirmed the correct payment details. After making payment, retain the M-Pesa confirmation message. If Babybasics requires customers to send the transaction confirmation through WhatsApp, follow the instructions provided when placing the order. Before paying Check these details before completing payment: Product name Size Quantity Total product cost Delivery charge, if applicable Delivery location Payment number or account Any applicable exchange conditions This simple check can help prevent mistakes, particularly when ordering several baby clothing sizes. Baby shop delivery in Nairobi Babybasics should confirm the delivery options available for your particular Nairobi location when your order is placed. Nairobi delivery zones: [CONFIRM WITH CLIENT]. Nairobi delivery timelines: [CONFIRM WITH CLIENT]. Nairobi delivery charges: [CONFIRM WITH CLIENT]. Delivery timing can depend on the destination, order confirmation and other operational factors. Customers should therefore confirm the expected delivery date or delivery window before completing an order. If you are ordering urgently for a newborn arrival, hospital visit or another specific date, mention this when placing the order so the delivery requirements can be confirmed before payment. Upcountry delivery Babybasics may also serve customers outside Nairobi, but the exact delivery locations, courier arrangements, charges and timelines should be confirmed before publication. Upcountry delivery locations: [CONFIRM WITH CLIENT]. Upcountry delivery method/courier: [CONFIRM WITH CLIENT]. Upcountry delivery timelines: [CONFIRM WITH CLIENT]. Upcountry delivery charges: [CONFIRM WITH CLIENT]. When ordering from outside Nairobi, provide your complete delivery location and a reachable phone number. This allows the delivery arrangements to be confirmed before the order is processed. Delivery information to provide To reduce delays, provide accurate delivery information when ordering. This should include, where applicable: Full name Phone number Town or area Estate or building Street or landmark Preferred delivery instructions Any additional information required by the delivery provider For apartment buildings, offices and compounds, providing a useful landmark or building name can make it easier for the delivery provider to locate the destination. What happens if you order the wrong size? Baby clothing sizes can vary between garments and brands. If you are unsure about a size before ordering, check the available sizing information and ask Babybasics for assistance before payment. If you receive an item and need a size exchange, the exchange will be subject to Babybasics' current returns and exchange terms. Size exchange period: [CONFIRM WITH CLIENT]. Conditions for size exchanges: [CONFIRM WITH CLIENT]. Who pays return/exchange delivery costs: [CONFIRM WITH CLIENT]. Items excluded from exchange: [CONFIRM WITH CLIENT]. Do not assume that an item can be exchanged simply because the size does not fit. Check the applicable Babybasics policy first. Returns and exchanges Returns and exchanges should be handled according to Babybasics' confirmed policy. Before publishing this page, the business should confirm whether it accepts: Size exchanges Wrong-item returns Damaged-item returns Defective-item returns Unwanted-item returns Returns for products that have been opened or used Babybasics returns policy: [CONFIRM WITH CLIENT]. The condition of the product may also affect whether an exchange or return is accepted. For example, Babybasics should specify whether clothing must be unused, unworn, unwashed and in its original condition. Product condition required for exchange: [CONFIRM WITH CLIENT]. What to do if you receive the wrong item If your order does not match what you ordered, contact Babybasics using the official customer-service or WhatsApp channel as soon as possible. Have your order information and payment confirmation available. Provide: Your name Order details Product received Product originally ordered A description of the issue Photographs where requested Babybasics customer-service/WhatsApp contact: [CONFIRM WITH CLIENT]. Babybasics can then confirm the appropriate next step under its current returns policy. What if an item arrives damaged? If an item arrives damaged, contact Babybasics promptly and retain the product and packaging until you receive instructions. Damaged-item reporting period: [CONFIRM WITH CLIENT]. Do not dispose of packaging or alter the item before the business confirms what it needs for the assessment or exchange process. Delivery, payment and returns at a glance Question Babybasics information How can I order? WhatsApp ordering available — exact process to be confirmed How do I pay? M-Pesa — payment instructions to be confirmed Nairobi delivery Zones, charges and timelines to be confirmed Upcountry delivery Locations, courier, charges and timelines to be confirmed Size exchanges Available terms to be confirmed Returns Policy and eligible circumstances to be confirmed Damaged items Reporting process and timeframe to be confirmed Customer support Official contact details to be confirmed Check your order before payment A quick review before payment can prevent many ordering problems. Confirm: 1. Product Make sure you have selected the correct product. 2. Size Check the size carefully, particularly when buying clothing for a newborn or growing baby. 3. Quantity Make sure you have ordered the number of pieces you actually need. 4. Delivery location Confirm the town, area and delivery details. 5. Total cost Check the product total and any applicable delivery charge. 6. Payment details Use only the M-Pesa payment details provided through Babybasics' confirmed ordering process. Why clear delivery and exchange information matters Parents buying baby products need to know what happens after an order is placed. Clear information about delivery, payment and exchanges helps customers understand the ordering process before committing to a purchase. It is particularly useful when buying clothing because choosing the wrong size is a common concern. Babybasics should keep the information on this page aligned with its actual operating policy. If delivery zones, payment details, courier arrangements or exchange terms change, this page should be updated at the same time. Frequently Asked Questions How can I order from Babybasics? Babybasics accepts orders through WhatsApp where this service is available. Customers should confirm the product, size, quantity, delivery location and payment details before completing an order. Does Babybasics accept M-Pesa? Yes, M-Pesa is identified as a payment method for this page, but the exact payment instructions, including the applicable Till or PayBill details, should be confirmed by Babybasics before publication. Does Babybasics deliver outside Nairobi? Upcountry delivery information should be confirmed with Babybasics, including the locations served, delivery method, charges and expected timelines. How long does Babybasics delivery take? Delivery timelines depend on the destination and Babybasics' current delivery arrangements. The confirmed Nairobi and upcountry timelines should be published once supplied by the business. Can I exchange baby clothes if I choose the wrong size? A size exchange may be available subject to Babybasics' current exchange policy. The permitted exchange period, product condition and delivery-cost responsibilities should be confirmed before publication. What should I do if I receive the wrong or damaged item? Contact Babybasics promptly through its official customer-service or WhatsApp channel and provide the order details. Follow the instructions given for reporting and resolving the issue.